SHIPPING POLICY

Effective Date: February 20, 2025

At BLISSCITE, we are committed to delivering your products in a timely, secure, and reliable manner. This Shipping Policy outlines our shipping methods, costs, delivery times, and other essential details regarding shipping for orders placed on blisscite.com. By placing an order with us, you agree to the following terms.

1. Shipping Locations

We offer shipping to both domestic and international locations:

United States (All 50 states, including Alaska & Hawaii)
Canada
United Kingdom
European Union countries
Australia & New Zealand
Other select international locations

If your country is not listed during checkout, please contact us at info@blisscite.com to inquire about shipping availability.

2. Shipping Methods & Estimated Delivery Times

We offer various shipping methods to ensure you receive your order in a timely manner. Please see the following estimated delivery times:

Standard Shipping (U.S.): Estimated delivery within 5-7 business days.
Expedited Shipping (U.S.): Estimated delivery within 2-3 business days.
Overnight Shipping (U.S.): Estimated delivery within 1 business day.
International Shipping: Estimated delivery within 7-14 business days, depending on location and customs processing.

Please note that delivery times are estimates and may vary due to factors such as weather, customs delays, or third-party shipping carrier issues.

3. Order Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays).
During busy periods, such as holidays or sales events, order processing may take an additional 1-2 business days.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on the shipping method, destination, and size of your order.
For customers in the United States, we offer free standard shipping on orders over $100.
International shipping fees are calculated at checkout based on the destination and order size.

5. International Shipping & Customs Fees

BLISSCITE ships internationally, but international customers are responsible for any customs duties, VAT, or import taxes that may apply to their order.
These additional charges are not included in the total price and must be paid by the customer upon delivery.
BLISSCITE is not responsible for any delays caused by customs or issues with international shipping carriers.

6. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking number.
You can track your order through the provided tracking link.
If your tracking number does not update within 48 hours, please contact us for assistance.

7. Lost, Stolen, or Delayed Shipments

If your order is lost or stolen, please contact us within 7 days of the estimated delivery date.
We will assist you in filing a claim with the shipping carrier and work towards a resolution.
BLISSCITE is not responsible for lost or stolen packages once they have been marked as “delivered” by the shipping carrier.
If your shipment is delayed beyond the estimated delivery time, please reach out to our customer support team for assistance.

8. Address Changes & Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of checkout.
If you need to update your shipping address, please contact us within 12 hours of placing your order.
Once an order has been processed or shipped, we cannot modify the shipping address. BLISSCITE is not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

9. Shipping During Holidays & Peak Seasons

During peak shopping seasons, such as Black Friday, Cyber Monday, Christmas, and New Year, shipping times may be delayed due to high order volume.
We recommend placing orders at least two weeks in advance during the holiday season to ensure timely delivery.

10. Contact Us

For any questions regarding shipping or to inquire about the status of your order, please contact us:

📞 Hotline: (508) 541-8947
📍 Address: 208 Jordan Rd, Franklin, Massachusetts
📧 Email: info@blisscite.com